Privacy Policy

1. Introduction

Coal Bunker ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coalbunkerpods.co.uk and use our services.

We are registered in Wales and operate from Blaenau Fuel Depot, Ammanford, Carmarthenshire, SA18 3BX. For any privacy-related questions, please contact us at info@coalbunkerpods.co.uk.

2. Information We Collect

Personal Information

When you submit an enquiry through our website, we may collect:

• Name
• Email address
• Phone number (if provided)
• Company name (if provided)
• Details of your enquiry or project requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on each page
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Communicate with you about our products and services
• Improve our website and user experience
• Analyse website traffic and usage patterns
• Send marketing communications (only with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal bases:

• Consent: When you submit an enquiry or opt-in to marketing communications
• Legitimate interests: To improve our services and website functionality
• Contractual necessity: To provide services you have requested
• Legal obligation: To comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers: Third-party companies that help us operate our website (e.g., hosting, email services)
• Legal requirements: When required by law or to protect our rights

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for 3 years after our last communication with you.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at info@coalbunkerpods.co.uk.

8. Cookies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: